Customer Portal
"What's going on with my system?" — answered without a phone call.
Every Solar Care customer gets their own portal: their systems, their service history, their documents, their invoices — the same records your team manages internally, scoped to exactly what's theirs.
What customers see
A dashboard, not a support ticket queue
Home
Every system they own, its live status, and anything that needs attention — a new invoice, an update on a service request, an unread message.
Service
Report a problem, follow its status, and see the same technician updates staff are writing — plus safe troubleshooting steps before filing a ticket at all.
Documents
Contracts, warranties, and system manuals staff have marked customer-visible — nothing duplicated, nothing a customer has to ask the office for.
Messages
A direct line to your team, tied to their account, site, and system — not a generic contact form that lands in an inbox nobody owns.
Invoices
A new invoice surfaces the moment it's issued; paid history stays reachable from the same system record — never a separate billing login.
Multiple systems, one account
A customer with a home, a villa, and a business all under one login sees every system they own, each linked internally by staff — never self-served, never duplicated.
Why it stays trustworthy
Same records, correct boundaries
The customer portal isn't a simplified copy of the internal app — it reads the exact same customer, site, system, and invoice records your staff manage, filtered down to what that one customer is allowed to see. Internal notes, staff task activity, supplier pricing, and company financials are never part of that view.