Support & Contact
Talk to a real person
Whether you're a solar company evaluating Solar Care, an existing customer with a question, or a current user who needs help — reach us directly below.
Ways to reach us
Solar company access requests, product questions, and account support all go through the same team.
hello@solarcare4u.com — general inquiries & access requests
Existing customer?
Use Messages inside the Solar Care app or customer portal — it reaches your installer directly and keeps the conversation tied to your account.
Response time
We reply to access requests and support emails within one business day.
Request access
Tell us about your company and we'll set up your workspace.
Common questions
Before you write in
Do you support monitoring hardware other than Deye?
Solar Care's monitoring layer is built to connect to multiple inverter platforms, and systems without an API connection can be tracked with manually logged readings — tell us what you run and we'll confirm fit.
Can customers use it without installing anything?
The customer portal runs in the same app your team uses — customers sign in with an account scoped to their own systems, no separate installation or setup.
What languages does Solar Care support?
English, Thai, and Russian today, with the interface and notifications fully localized in each.
How is our data separated from other companies?
Every company's data is isolated at the database level — no shared visibility between companies, ever, regardless of role.