Features
Every part of the job, in one system
Solar Care isn't a monitoring dashboard with a CRM bolted on. It's built around the actual lifecycle of a solar installation — from the first site survey to years of ongoing maintenance — so every module already knows about the customer, site, and system the others are working with.
Monitoring
Know a system's status before the customer calls
Live production & battery data
Current power, daily/monthly/lifetime energy, battery state of charge, and grid import/export — pulled automatically from connected inverter platforms (Deye and others), or logged manually for systems without an API.
Automatic offline & alarm detection
A system with no reading in over two hours is flagged offline without anyone watching a chart. Critical alerts — grid failure, battery fault, inverter offline — surface immediately, not on the next manual check.
Equipment records
Panels, inverters, batteries, meters, and loggers per system, with serial numbers, warranty dates, and plain-language identification sheets your technicians and customers can both understand.
Breaker maps
A visual reference for which breaker controls what — the kind of thing that normally lives on a sticky note inside the panel door, now attached to the system record itself.
Service & support
A problem report that routes itself correctly
Severity-aware triage
A tripped breaker or emergency shutdown is classified Critical automatically and escalated; a request for a routine panel cleaning isn't. Technicians see what needs a same-day response without guessing.
Guided troubleshooting
Customers work through a safe, staff-authored troubleshooting guide before filing a ticket — the steps already tried carry over automatically if they still need to request service.
Internal notes vs. customer updates
Staff can discuss a job candidly in internal notes that customers never see, then publish a deliberate, customer-facing update when there's something worth telling them.
Shared support inbox
One conversation thread per customer issue, tied to the relevant site, system, or ticket — not scattered across personal phones and chat apps.
Team & operations
Work assigned, tracked, and reviewed — without a paper trail
Tasks & assignments
Installation and maintenance work assigned to specific technicians, with submission and review built in — a manager approves finished work instead of just trusting a verbal report.
Delegated approval
When a manager is unavailable, review authority can be delegated so work doesn't stall waiting on one person.
Inventory & stock requests
Technicians request materials, purchasing fulfills them, and stock levels stay accurate — with cost and pricing visible only to the roles that should see it.
Project & installation tracking
From quotation through system-ready, a project's lifecycle stage, schedule, and installation team are all in one record.
Finance
Quotations to receipts, reconciled against real jobs
Staged project payments
Multi-stage payment plans tied to installation milestones, with payment slips uploaded by the customer and verified by your accountant.
Invoices, receipts & credit notes
A full document lifecycle per project — generated, tracked, and exportable — without a separate accounting tool to keep in sync.
Expense & cost tracking
Project costs and company expenses recorded against the same site and project records your operations team already uses.
Role-scoped financial visibility
Accountants and owners see full figures; engineers and installers see the materials list they need without pricing attached.